Frequently Asked Questions -FAQ

❓ Frequently Asked Questions (FAQ)

We have gathered the most frequently asked questions from our customers by analyzing emails from over 45,000 different requests. This FAQ is updated daily to better address your concerns.

📝 Which certificate should I order?

📄 How do I choose the right certificate?

The certificate you need is not always immediately clear. The brand will provide the certificate that matches your specific situation.

If additional information is required, it will be requested, but generally, it is not necessary.

We simply ask you to specify the departure zone and the arrival zone for your certificate. Specific options, such as DOM-TOM attestations or modification certificates, are also available.

🔑 Who are you?

🏢 What is your expertise?

We started as a group of 24 car dealerships, representing 8 brand groups, covering all global car manufacturers.

In the early 2000s, we specialized in import and export customs procedures.

Thanks to our volume of activity and privileged relationships with brands, we can offer competitive pricing and exceptional processing speed.

Our expertise lies in managing procedures between departure countries and destination countries.

⏳ When will I receive my certificate?

🚚 What are the delivery times?

The date you receive your certificate depends on two factors:

• 1. Printing time: This is indicated on the product page (e.g., Express delivery 4-6 days).
• 2. Delivery time: This depends on the selected shipping method.

📲 Why do you offer digital versions of certificates?

💻 What is the purpose of a digital version?

For some administrations, an original certificate is not required.

The digital version also allows you to prepare administrative procedures in advance, saving valuable time.

If needed, the digital version allows you to quickly obtain an additional high-resolution copy.

📑 What types of certificates can I obtain?

🔖 What are the most common certificates?

We offer a wide range of certificates:

• European Certificate of Conformity (COC)
• Barré Rouge Certificate
• Certificate of Origin
• Non-Conformity Certificate
• Collection Mention Certificate

If you require a specific certificate, do not hesitate to contact us via the contact form.

💼 What is the cost of a certificate?

💸 How is the price determined?

The base price is indicated on each product page. Depending on the options selected, the price will automatically adjust in the cart.

Some brands charge higher fees, which are beyond our control.

Our agreements with brands ensure competitive pricing and balanced compensation for our clients and dealerships.

📊 How many certificates do you process per month?

📈 What is your processing capacity?

We process between 3,500 and 5,000 certificates per month, depending on seasonality.

Thanks to our regular document flow, we often receive certificates 1 to 2 days faster than dealerships with occasional requests.